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TERMS AND CONDITIONS: Return and Shipping Policy (Please read through carefully)
Personal Merchandise
We want you to be satisfied with your purchase. However, due to health industry standards we cannot accept the return of any used personal merchandise*. Please note, personal merchandise is described as merchandise that has the potential to come into contact with bodily fluids and cannot be re-used per FDA regulations. We can only accept personal merchandise* that has been unused and is in its original packaging. To receive your refund, your return must be within 30 days of purchase and adhere to the previous provisions. If the return is beyond the 30 days of purchase, you will receive a store credit only and will be responsible for shipping the item back to CMT. After 90 days, no refunds or credit will be given.
You can return your unused personal merchandise provided it is in its original packaging and you have your original receipt of purchase. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) Number. You must have an RMA number in order to receive reimbursement.
You will be refunded only for the cost of the item(s) you purchased. The shipping cost associated with originally shipping your item(s) to you will not be refunded.
Non-Personal Merchandise
You can return your non-personal merchandise to us for a refund, within 30 days of purchase, provided the product you are returning is current within FDA guidelines and is still being offered for sale by the Company.
You can return your non-personal merchandise provided it is in its original packaging and you have your original receipt of purchase. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) Number. You must have an RMA number in order to receive reimbursement. We can only your non-personal merchandise that has been unused and is in its original packaging. To receive your refund, your return must be within 30 days of purchase and adhere to the previous provisions. If the return is beyond the 30 days of purchase, you will receive a store credit only and will be responsible for shipping the item back to CMT. After 90 days, no refunds or credit will be given.
You will be refunded only for the cost of the item(s) you purchased. The shipping cost associated with originally shipping your item(s) to you will not be refunded.
Defective Merchandise
Defective merchandise can be swapped for the same item only, within 7 days of purchase, provided it is in the original packaging, with the serial number and/or lot number paperwork included in the package. Defective merchandise is considered not to be in operational working order. Please call toll free (800) 382-5879 prior to return to obtain a Return Merchandise Authorization (RMA) number and a return shipping label. You must have an RMA number in order to receive your new item.
Replacement Order Policy
We understand that sometimes products may need to be replaced due to various reasons. To ensure a smooth process for all parties involved, we have instituted the following policy regarding replacement orders:
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Eligibility: Replacement orders are only available for products that are inaccurate, defective, damaged upon arrival, or by the mishandling of the shipping provider, exclusions apply.
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Notification: Customers must notify us of the need for a replacement order within 7 days of receiving the original order. Notification beyond this period may not be eligible for a replacement.
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Verification: We may require photographic evidence or other forms of verification to assess the condition of the product before approving a replacement order.
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No Refunds: Replacement orders are not eligible for refunds. Once a replacement order is processed, it is considered final.
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Return of Original Product: In some cases, we may require the return of the original product before processing a replacement order. The cost of return shipping may be covered by the customer or by us, depending on the circumstances.
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Timelines: We aim to process replacement orders as quickly as possible, but timelines may vary depending on product availability and other factors. Customers will be provided with an estimated timeline upon approval of the replacement order.
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Shipping: Replacement orders will be shipped using the same method as the original order, unless otherwise specified by the customer and may incur additional shipping fees if upgraded shipping is selected.
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Exclusions: Replacement orders may not be available for certain products or under certain circumstances, as determined by our discretion.
By proceeding with a replacement order, customers acknowledge that they have read and understood the terms outlined in this policy.
Please contact our customer support team for further assistance regarding replacement orders.
Return Shipping
The Company will be responsible for the cost to return if the patient receives the wrong item or the ordered item is defective through no fault of the customer. In these cases, we will provide you with a return shipping label. In all other cases, the customer will be responsible for all shipping charges related to the return of their ordered product.
Please note if an ordered product is missing an item or part which is needed in order to make it operational, CMT will ship out a new product once the original ordered item is returned provided, we are made aware of the missing part within 7 days of purchase. The cost to return ship the item will be at the cost of CMT.
Any shortages within your order must be reported back to CMT within 7 days from receipt of your order. Beyond the 7-day period, we will consider the order to have been completed in full and no further action will be taken.
Software
Defective software will be exchanged for the same title only. No Refunds will be provided.
Clinical items and Special Orders
All clinical equipment, such as the MR and TR series biofeedback units, pelvic floor stimulators, CTS1500 and CTS2000 and the EMYO, etc. can be returned within 14 days without a restocking fee. After the 14 days you will be charged a 25% restocking fee. After 90 days no refunds and/or store credit will be given for the return of any clinical equipment.
We will refund by check if paid by check or credit your account if you paid by credit or with a debit card. Please note Buyer assumes responsibility for shipping to and from Current Medical Technologies unless in the exceptions noted above. Simply return your purchase in resale condition with the original packaging, including UPC code, manuals, parts, and your receipt or packing slip. Any return without a receipt or packing slip is subject to verification and we may ask you for identification.
Credit Card Payments
If the original payment of the item was done using a credit card, the cost being refunded will be:
- Less the original shipping charge (if the item was not originally damaged)
- Less any restocking fee (if applicable)
- Less a 3% transaction fee that is assessed by the credit card company on the original purchase
* Personal merchandise is described as merchandise that has the potential to come into contact with bodily fluids and cannot be re-used per FDA regulations.
